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WIOA Performance Indicators and Program Specific Performance Measures


WIOA Primary Indicators of Performance

As stated in TEGL 10-16, Change 1, PM (Program Memorandum) 17-2, and TAC (Technical Assistance Circular) 17-01, section 116 of WIOA establishes performance accountability indicators and performance reporting requirements to assess the effectiveness of States and local areas in achieving positive outcomes for individuals served by the workforce development system's six core programs. These six core programs are:

  1. Adult
  2. Dislocated Worker
  3. Youth programs
  4. Adult Education and Family Literacy Act (AEFLA) program (Administered by ED)
  5. Employment Service program
  6. Vocational Rehabilitation (VR) program (Administered by ED)

WIOA requires all States and direct grantees of the Departments to collect and report information on all the participants described in this TEGL.




Review TEGL 10-16, Change 1 for Methodology of calculating these Indicators and further definitions.

Performance Indicators
Six Primary Indicators of Performance Detail
A. Employment Rate - 2nd Quarter After Exit The percentage of participants who are in unsubsidized employment during the second quarter after exit from the program (for title I Youth, the indicator is the percentage of participants in education or training activities, or in unsubsidized employment during the second quarter after exit)
A-1. Title I Youth Education and Employment Rate - 2nd Quarter After Exit

The percentage of title I Youth program participants who are in education or training activities, or in unsubsidized employment, during the second quarter after exit from the program.

B. Employment Rate - 4th Quarter After Exit

The percentage of participants who are in unsubsidized employment during the fourth quarter after exit from the program (for title I Youth, the indicator is the percentage of participants in education or training activities, or in unsubsidized employment during the fourth quarter after exit)

B-1. Title I Youth Education and Employment Rate - 4th Quarter After Exit

The percentage of program participants who are in education or training activities, or in unsubsidized employment, during the fourth quarter after exit from the program.

C. Median Earnings - 2nd Quarter After Exit

The median earnings of participants who are in unsubsidized employment during the second quarter after exit from the program

D. Credential Attainment

The percentage of those participants enrolled in an education or training program (excluding those in on-the-job training (OJT) and customized training) who attain a recognized postsecondary credential or a secondary school diploma, or its recognized equivalent, during participation in or within one year after exit from the program. A participant who has attained a secondary school diploma or its recognized equivalent is included in the percentage of participants who have attained a secondary school diploma or its recognized equivalent only if the participant also is employed or is enrolled in an education or training program leading to a recognized postsecondary credential within one year after exit from the program

E. Measurable Skill Gains

The percentage of program participants who, during a program year, are in an education or training program that leads to a recognized postsecondary credential or employment and who are achieving measurable skill gains, defined as documented academic, technical, occupational, or other forms of progress, towards such a credential or employment. Depending on the type of education or training program, documented progress is defined as one of the following:

  1. Documented achievement of at least one educational functioning level of a participant who is receiving instruction below the postsecondary education level;
  2. Documented attainment of a secondary school diploma or its recognized equivalent;
  3. Secondary or postsecondary transcript or report card for a sufficient number of credit hours that shows a participant is meeting the State unit's academic standards;
  4. Satisfactory or better progress report, towards established milestones, such as completion of OJT or completion of one year of an apprenticeship program or similar milestones, from an employer or training provider who is providing training; or
  5. Successful passage of an exam that is required for a particular occupation or progress in attaining technical or occupational skills as evidenced by trade-related benchmarks such as knowledge-based exams.
F. Effectiveness in Serving Employers

Effectiveness in Serving Employers: WIOA sec. 116(b)(2)(A)(i)(VI) requires the Departments to establish a primary indicator of performance for effectiveness in serving employers. The Departments are piloting three approaches designed to gauge three critical workforce needs of the business community.

  • Approach 1 - Retention with the same employer - addresses the programs' efforts to provide employers with skilled workers;
  • Approach 2 - Repeat Business Customers - addresses the programs' efforts to provide quality engagement and services to employers and sectors and establish productive relationships with employers and sectors over extended periods of time; and
  • Approach 3 - Employer Penetration Rate - addresses the programs' efforts to provide quality engagement and services to all employers and sectors within a State and local economy.

Since this indicator is a new approach for measuring performance under WIOA's six core programs, the Departments have implemented a pilot program during which States must select two of the three approaches to report data that the Departments will use to assess a permanent indicator. States may also voluntarily develop an additional State-specific approach. The Departments will evaluate State experiences with the various approaches and plan to identify a standardized indicator that the Departments anticipate will be implemented no later than the beginning of Program Year 2019.


Training for Performance Indicators


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Program-Specific Performance Measures

Disability Employment Initiative (DEI)

  • Number of Tickets Assigned

    Number of individuals on Social Security Administration (SSA) disability benefits who assigned their Ticket to the workforce board, agency, or American Job Center as their designated Employment Network, under the SSA Ticket to Work program. All DEI pilot sites must become an Employment Network under Ticket to Work.

  • Amount of Revenue Generated

    Under the SSA Ticket to Work program, when jobseekers who receive SSA disability benefits assign their Ticket to a workforce board, agency, or American Job Center as an Employment Network, and then achieve certain employment milestones, the Employment Network receives money, or "Ticket revenue."

Foreign Labor Certification

  • Percent of H-1B Applications Resolved in Seven Business Days

    This estimate is based on the total number of applications processed within seven business days divided by the total number of applications processed for a given reporting period. An application is considered processed if the last significant event is (1) certified, (2) denied, or (3) withdrawn.

  • Average Number of Days to Resolve PERM Applications Not Subject to Integrity Review

    The average processing time between case receipt and decision date for non-audited cases.

  • Average Number of Days to Resolve PERM Applications Subject to Integrity Review

    The average processing time between case receipt and decision date for audited cases.

  • Percent of Complete H-2A Employer Applications Resolved within 30 Days Before the Date of Need

    This estimate is based on the total number of complete applications resolved within 30 days before the date of need divided by the total number of applications processed for a given reporting period.

  • Percent of H-2B Applications Processed Within 30 Days of Receipt

    This estimate is based on the total number of applications processed within 30 days of receipt divided by the total number of applications processed for a given reporting period. An application is considered processed if the last significant event is (1) certified, (2) denied, or (3) withdrawn.

Indian and Native American Youth

  • Attainment of Two or More Goals

    The total number of youth participants enrolled in the Grantee's Supplemental Youth Services Program who attained at least two of the 14 goals listed below divided by the total number of Supplemental Youth Services participants enrolled during the report period. The 14 goals include:

    1. Completed Job Readiness/Orientation to the World of Work Training
    2. Completed Internship or Vocational Exploration Program
    3. Completed Career Assessment
    4. Entered Unsubsidized Employment
    5. Remained in School
    6. Returned to School Full Time
    7. Enrolled in Job Corps
    8. Improved Basic Skills Level By At Least Two Grades
    9. Attained High School Diploma
    10. Attained GED
    11. Completed Occupational Skills Training
    12. Completed Leadership Skills Training
    13. Entered Other (Non-Supplemental Youth) Training Program
    14. Summer Employment
  • Educational Attainment for Dropouts

    The number of dropouts who have obtained a high school diploma, GED, or increased their literacy and numeracy by two grade levels divided by the total number of dropouts.

Job Corps Measures

  • Placement in Employment or Education

    Percent of Job Corps participants entering employment or enrolling in post-secondary education and/or advanced skills training/occupational skills training in the first quarter after exit from the program.

  • Attainment of a Degree or Certificate

    Percent of students who attain a GED, HSD, or certificate.

  • Literacy /Numeracy Gains

    Percent of students who achieve literacy or numeracy gains of one or more Adult Basic Education (ABE) levels.

Internet-Based Assistance

  • Web Site Visits

    ETA's Internet-based assistance includes electronic tools that help individuals make informed employment and education choices. The measure for tracking the overall performance and usage of these tools is Web site visits. A visit is defined as a series of page requests from the same uniquely identified client with a time of no more than 30 minutes between each page request.

  • O*Net Product Downloads

    The O*NET product downloads count the number of unique users who download an O*NET online resource (www.onetcenter.org), which includes the O*NET database (all versions), O*NET technical reports (such as on green jobs), supplemental data files (lay titles, tools, and technology), the O*NET Career Exploration Tool files, O*NET Survey questionnaires, and other related materials such as the Toolkit for Business.

Registered Apprenticeship Program

  • Entered Employment Rate

    Percent of apprentices employed in the first quarter after exit who either completed or canceled from their Registered Apprenticeship Program.

  • Employment Retention Rate

    Percent of apprentices employed in the first quarter after exit still employed in the second and third quarter after exit who either completed or canceled from their Registered Apprenticeship Program.

  • Six Months' Average Earnings

    Six month Average Earnings of apprentices employed in the first quarter after exit still employed in the second and third quarter after exit who either completed or canceled from their Registered Apprenticeship Program.

Reentry Employment Opportunities-Adult Program

  • Recidivism Rate

    The percentage of participants who are rearrested for a new crime or re-incarcerated for revocation of a parole or probation violation within one year from release from prison.

Senior Community Service Employment Program

  • Service Level

    The count of participants during the report period divided by the total number of authorized grantee community service positions.

  • Community Service

    The number of community service hours as reported by each grantee divided by the total community service hours funded for the grantee, adjusted for minimum wage differences among the states.

  • Most-in-Need

    Most-in-need means participants with one or more of the following characteristics: have a severe disability; are frail; are age 75 or older; are age-eligible but not receiving benefits under Title II of the Social Security Act; reside in an area with persistent unemployment and have severely limited employment prospects; have limited English proficiency; have low literacy skills; have a disability; reside in a rural area; are Veterans; have low employment prospects; have failed to find employment after utilizing services provided under Title I of the Workforce Investment Act of 1998 (29 U.S.C. 2801 et seq.); or are homeless or at risk for homelessness (513(b)(1)(E) as amended by Pub. L. No. 109-365).


1Calculation of the Placement rate measure does not include outcomes for students who participated in the program for less than 60 days.

Unemployment Insurance

  • Percent of Payments Made Timely

    The percentage of intrastate Unemployment Insurance benefit first payments for full weeks of unemployment issued within 14 days following the first compensable week in states with a waiting week, and 21 days in non-waiting week states.

  • Detection of Recoverable Overpayments

    The amount of overpayments (dollars) established through state operations as a percent of the estimated amount states can detect and establish for recovery.

  • Entered Employment Rate

    The percent of persons receiving a first payment in a given quarter who had earnings in the next quarter.

  • Percent of Employer Tax Liability Determinations Made Timely

    The percent of new employer determinations made within 90 days of the end of the quarter in which employers became liable to pay unemployment taxes.

YouthBuild

  • Attainment of a Degree or Certificate

    Of those enrolled, the number of youth participants who attain a diploma, high school equivalency degree, or industry-recognized certificate by the end of the third quarter after the exit quarter divided by the number of youth enrolled (minus youth exited for other reasons).

  • Literacy and Numeracy Gains

    Of those youth participants who are basic skills deficient at enrollment, the number of youth participants who increase one or more educational functioning levels within one year of enrollment divided by the number of youth participants who have completed a year in the program.

  • Placement in Employment or Education

    The number of youth participants who are in employment (including the military) or are enrolled in post-secondary education and/or advanced training/occupational skills training in the first quarter after the exit quarter divided by the number of youth participants who exited during the previous quarter.

Youthful Offender Projects

  • Placement Rate

    The placement rate is the percentage of out-of-school youth ages 18 and above placed in unsubsidized jobs, occupational training, post-secondary education, or the military.

  • Recidivism Rate

    The recidivism rate is the percentage of youth offenders who have been convicted of a new crime within 12 months of their release of a correctional facility or being placed on probation.

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